Support

Contact information

Contact Storism Studio at the following address.

Email address

support@storism.jp

General inquiries

You can ask about using the service or report a problem. Please include information that helps us understand what happened.

Billing

You can ask about plans, payments, invoices, cancellation, and refunds.

If the company account owner cannot access the Stripe Billing Portal and wishes to cancel, contact us from the registered email address. After identity verification, we will schedule cancellation for the end of the current paid period and notify you by email when completed. Sending or receiving email alone does not complete cancellation.

Personal information requests

You may request notice of purposes of use, disclosure, correction, addition, deletion, suspension of use, erasure, cessation of third-party provision, or disclosure of third-party provision records. Tell us which information and response you seek. We do not charge a fee for requests.

We may ask for the minimum additional information needed to verify identity or, for a representative, authority and identity. We respond under applicable law and notify you of any legally required reason if we cannot fulfill a request.

Security reports

Report suspected unauthorized access, information leaks, or vulnerabilities with the circumstances and affected URL. Do not send passwords or access tokens.

Incident reports

For service problems, tell us the affected screen or action and what happened.

Incident and maintenance notices

We will announce major incidents or maintenance on this page, by email to registered addresses, or by other appropriate means.