Billing Policy

Application

This policy supplements the Terms of Service and applies to paid plans, payments, plan changes, cancellation, and refunds for Storism Studio.

Plans

Storism Studio's regular plans are Free, Lite, and Pro. The current standard monthly prices are JPY 0 for Free, JPY 9,800 for Lite (tax included), and JPY 29,800 for Pro (tax included). Available features, limits, and the final price at signup are as displayed in Studio and Stripe Checkout.

Enterprise is not currently offered and is not available through Studio's standard Checkout or accepted for signup.

Payment methods

Subscribe through Stripe Checkout from the Billing screen in Studio. Confirm a Lite-to-Pro change in the Stripe Billing Portal. Payment is by credit card or Link. Payment methods, invoices, and cancellation can be managed in the Stripe Billing Portal. Storism does not store payment card details.

Billing cycle

Paid plans are indefinite monthly subscriptions that renew automatically until cancellation takes effect. Payment is collected when you subscribe and at each renewal. Final charges are shown in Studio and Stripe checkout screens.

Subscription and Checkout

We process paid plan activation automatically after payment is completed. If activation is delayed, paid features become available within one business day after payment is completed, excluding weekends and public holidays in Japan. Leaving Checkout without completing payment does not complete a subscription.

Upgrades

Start a Lite-to-Pro change on the Billing screen in Studio, then review the amount due and confirm it in the Stripe Billing Portal. A prorated difference for the remaining billing period may be charged. If further authentication is needed, the upgrade is pending until that is completed.

Downgrades

A downgrade from Pro to Lite generally takes effect at the end of the current paid period. Pro remains available until then. You may be able to cancel a scheduled change on the Billing screen.

Cancellation

Cancel through the Stripe Billing Portal. If the company account owner cannot use the Portal, they may request cancellation from the registered email address using the contact details below. After verifying identity, we will schedule cancellation for the end of the current paid period and notify you by email when completed. Sending or receiving an email alone does not complete cancellation.

Paid access remains until the end of that period, then the account returns to Free-equivalent status and will not renew again. Outstanding charges arising before cancellation takes effect may still be payable. Customer-initiated cancellation generally does not qualify for a prorated refund of the remaining period.

Payment failures

Failed payment may restrict paid features or plan changes and may lead to suspension, cancellation, or Free-equivalent status. You can update your payment method in the Stripe Billing Portal.

Design settings after a plan change

If a plan change removes access to design customization, settings may be retained temporarily but continued access is not guaranteed, and the appearance of a published widget may change.

Refunds

Paid charges are generally non-refundable. We will refund as required by law, for confirmed erroneous charges, material failure to provide the service attributable to Storism, or service termination preventing delivery of a paid period, to the extent required. Contact us below about refunds.

Taxes and fees

Standard plan prices include tax. Connection charges and fees imposed by card issuers or other providers may be payable separately by users.